Refund Policy

We pride ourselves with excellence and attention to detail. We also strive to provide exceptional customer service at every step of your purchase.

We highly recommend you measurer product correctly to ensure a perfect fit. We have provided a video on how to measure your sheers on our website. For custom made sheers we usually will NOT accept returns.

No refund for:

• Misunderstood the image of the product.

• Items do not fit properly but were made accurately.

• Drapes are too heavy.

• Not the colour you wanted.

• Not the quality you wanted. (Consider buying fabric booklets to confirm colour and texture.)

• Change of mind / No longer want it.

• Ordered the wrong item by mistake.

• Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable. The width of the drapery will be 1-3 inches wider than the purchased width to prevent light leakage at the hem due to gravity hanging.

• Order comes later than expected.

• Items were ordered by mistake.

• Incorrect measurement.

• Colour variation due to fabric dye lot that naturally occurs (reasonable colour differences are allowed between the sample booklets and the finished drapery).

• Colour variation due to adding a liner (compare lined drapes vs unlined).

• Colour variation due to adding different liners to the same colour curtain.

• Shading rate is not expected.

• Special items do not support returns or exchanges: Clearance

 

Returnable:

In these special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.

• We made wrong items.

• Wrong liner type used.

• Not as described.

Ready-to-ship hardwares and Ready-Made that can be returned or refunded

within 30 days of receiving must meet both of the following conditions:

• Faulty items damaged/broken or in the incorrect size/color upon arrival.

• Items are unused, drapery with tags and unaltered.

 

Return shipping fees?

Depending on the reason for return, once your return is approved, you should be responsible for return shipping costs. We will refund you the products cost when we receive the returns.

Refunded products cost = Order amount - (Handling + Packing + Shipping Fee), that account for 20% of order amount. Finally, you get the refund amount, 80% of order amount.

Custom: No return or refunds on custom made sheers, unless damaged or faulty.

If measured incorrectly there will be no refunds.

We will need images; you will have 7-30 days to return products in original packaging.